Customer care

SHIPPING POLICY

We are committed to delivering your orders quickly and securely. This policy explains how we handle deliveries within and outside the UK and Nigeria.

Processing time

Orders are processed within 1–3 business days after payment confirmation. Custom or made-to-measure orders may take longer; customers will be notified.

Delivery estimates

  • UK deliveries: 2–5 business days.
  • Nigeria deliveries: 3–7 business days.
  • International deliveries: 7–14 business days, depending on location.

Delivery times are estimates and may be affected by customs or courier delays.

Shipping costs

Shipping fees are calculated at checkout based on the destination and order size. Free-shipping promotions may apply during special campaigns.

Tracking

Once your order is shipped, you will receive a tracking number by email or SMS.

Duties and taxes

International customers are responsible for customs duties, taxes or import fees applicable in their country.

Failed deliveries

If a delivery attempt is unsuccessful because of an incorrect address or unavailability, the courier may reattempt delivery or return the parcel. Reshipping fees may apply.

Contact us

customer@ayahfashion.co
+44 783 151 8777 / +234 808 390 6515
2 Astor Drive, Plymouth, United Kingdom