Customer care

RETURN POLICY

At AYAH, we want you to be completely satisfied with your purchase. If for any reason you are not, please review the policy below.

Eligibility for returns

  • Items must be returned within 14 days of delivery.
  • Products must be unused, unworn, unwashed and in their original packaging with tags attached.
  • Custom or made-to-measure items cannot be returned unless faulty.

Refunds

Once we receive and inspect your return, we will notify you whether it has been approved or rejected. Approved refunds will be processed to your original payment method within 7–10 business days.

Exchanges

We offer exchanges for size or colour where stock is available. If the item is out of stock, you may request a refund or store credit.

Non-returnable items

Gift cards and final-sale items cannot be returned.

Return shipping

Customers are responsible for return shipping costs unless an item is faulty or incorrect. We recommend using a tracked service because we cannot guarantee receipt of untracked returns.

Arrange a return

customer@ayahfashion.co
+44 783 151 8777 / +234 808 390 6515
2 Astor Drive, Plymouth, United Kingdom